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退貨/換貨 Returns/Exchanges

What is your exchange policy?

Our goal is to make sure that each and every customer is satisfied with their purchase. We want to help our customers find the product that best suits them and their lifestyle.  We strongly recommend contacting our customer service team to see what products are suitable for your skin type before your purchase. We understand that not all skin care products are suitable for all skin types so please don't hesitate to contact us if you have any questions.



How can I return or exchange my product?

Connect with our customer service team within 14 days of receiving the products

Message us on Facebook or WhatsApp us at +852 51814669. We want to make sure that we understand your reason for wanting to return so that we can make sure you are completely satisfied with your experience with Herbs’ Oil. We can also recommend products for exchanges. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

* Please note that if you have received the incorrect product you must contact us within 4 days in order to receive the correct product.

* Please note that ALL TOOLS are NOT refundable. For example Hair Brush、Cream Brush、Powder Brush、Sponge、Soap Pad and so on.



Facebook Fans page inbox/ WhatsApp +852 51814669. 我們希望先與你了解退換貨的原因才提供合適的方案。先聯絡客戶服務員是十分重要的,因為我們不會承擔任何未經審核所產生的任何運費

          * 請留意: 如收到錯件或貨品必須於收到貨後4天內聯絡我們

          * 請留意: 所有工具產品不可退換, 例如Hair Brush、Cream Brush、Powder Brush、Sponge、Soap Pad 及其他工具產品