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退貨/換貨 Returns/Exchanges

What is your exchange policy?

Our goal is to make sure that each and every customer is satisfied with their purchase. We want to help our customers find the product that best suits them and their lifestyle.  We strongly recommend contacting our customer service team to see what products are suitable for your skin type before your purchase. We understand that not all skin care products are suitable for all skin types so please don't hesitate to contact us if you have any questions.

換貨政策


我們希望每位顧客都滿意亦合適選購的產品。
了解到不是所有產品都適合用於所有膚質!
所以強烈建議各位顧客在選購任何產品前,請先聯絡我們的客戶服務員提供協助


How can I return or exchange my product?

Connect with our customer service team within 14 days of receiving the products

Email us at info@herbsoil.co, message us on Facebook or WhatsApp us at +852 51814669. We want to make sure that we understand your reason for wanting to return so that we can make sure you are completely satisfied with your experience with Herbs’ Oil. We can also recommend products for exchanges. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

* Please note that if you have received the incorrect product you must contact us within 4 days in order to receive the correct product.

退貨及換貨細則

請在收貨後14天內與我們的客戶服務員聯絡

可發送電郵至info@herbsoil.co/ Facebook Fans page inbox/ WhatsApp +852 51814669. 我們希望先與你了解退換貨的原因才提供合適的方案。先聯絡客戶服務員是十分重要的,因為我們不會承擔任何未經審核所產生的任何運費


          * 請留意: 如收到錯件或貨品必須於收到貨後4天內聯絡我們