FAQ – Herbs'Oil Hawaii


Self-pickup at SF Express stations is the fastest shipping method, and all pickup points are equipped with air conditioning to ensure our products are not affected by humid weather, preserving their quality. After shipment, customers will receive an email notification with the SF Express tracking number, and within approximately 24 hours, they can track and pick up/receive the package on the SF Express website. Customers are kindly requested to pick up their orders within 3 business days to avoid potential return situations, as any reshipping fees will be the responsibility of the customer.

*Please be aware that all travel-sized and tools products, such as Hair Brush, Cream Mask Brush, Powder Brush, Sponge, Soap Pad, and other tool products, are non-returnable and non-exchangeable.

1. How to Purchase?

  • Simply hop onto our website at www.herbsoil.co and explore our range.

  • We accept various payment methods like credit cards, Octopus cards, FPS (Faster Payment System), PayMe, and even bank transfers through the website. Oh, and don't forget to share the payment record with our friendly customer service team! 

2. Shipping fees

In Hong Kong, we offer the following shipping options at a cost of HKD$35:
  • Self-pickup at SF Express stations/smart lockers [SF Express - 7-9 working days]
  • Delivery to commercial addresses [SF Express - 7-9 working days]
  • Delivery to residential addresses [SF Express - 7-9 working days]

International Shipping:

For international orders, we offer a flat rate of $200 regardless of weight. Once your order is confirmed, it will be shipped within 7-9 working days. Please note that all taxes and customs duties are the responsibility of the customer.

We use FedEx as our international shipping provider, and any customs procedures and taxes will be handled by the customer. Shipping costs are calculated based on the weight and destination of the package.

3. How long will it take to receive my order and how will it be shipped?

  • For local orders, we usually ship within 7-9 working days.
  • International orders may vary depending on the courier and current situation. It may take up to three weeks to one month.

4. What should I do if I receive the wrong product?

We sincerely apologize for any mistakes in your order. Please contact our customer service, and we will promptly rectify your order. You can reach us via WhatsApp at 51814669 or email info@herbsoil.co with your order number.

5. How can I determine if a product is suitable for me?

  • We encourage you to explore the wealth of information available on our website regarding product details and ingredients before making your purchase. If you have any specific skin concerns or questions, our friendly customer service team is here to support you. Don't hesitate to reach out to us through WhatsApp at 51814669 or via our Facebook Live Chat at http://m.me/herbsoil. We're always happy to assist you!

6. Order modifications, returns, and exchanges:

  • For any changes to your order, please contact our customer service. Once an order has been shipped, it cannot be modified.
  • Each order can only use one discount code. Inappropriate use of discount codes may result in order cancellation.
  • If you receive any damaged or incorrect products, please contact our customer service within 3 days of receiving the package.
  • If you experience any sensitivity reactions after using our products, please contact our customer service within 7 days of receiving the package. Please provide the SF Express tracking number for the return shipment. We value your feedback and satisfaction. Please note that all return shipping costs are the responsibility of the customer, except for damaged or incorrect products.
  • You can reach us via Facebook Fans page inbox or WhatsApp at +852 51814669. We would like to understand the reasons for returns or
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